Things people ask.

Short answers. Email us if your question isn't here.

What's the difference between free and paid? a · 01

Free keeps one page with photo storage. Paid plans add more pages, storage, video, larger originals, guest upload links, and — on the top plan — a custom domain.

How do guests add their photos? a · 02

Share a guest upload link or print the QR code. Guests upload straight from their phones — no account, no app to install.

Can I change or cancel my plan? a · 03

Yes — upgrade, downgrade, or cancel anytime from your studio settings. Changes take effect at the start of the next billing cycle; we never lock you in.

What happens to my photos if I cancel? a · 04

Your event stays viewable within the free-tier limits, and you can export every original as a ZIP at any time before you downgrade. Nothing is deleted without warning.

How are payments processed? a · 05

Payments are handled securely by NETOPIA Payments. Your card details are entered on their secure page and never touch our servers.